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Registerfly.com = why my site went down

Obviously it's no good when your site goes down. We try to avoid this by getting a reliable host. So it's pretty infuriating when your site goes down because your domain expired. You might be thinking that I must be a chump to let my domain expire, but it's not my fault. I use registerfly (will be transferring my names soon), put renewals for expiring domains in my shopping cart, click checkout, pay through pay pal (they always decline my perfectly good credit cards), and figure I'm done.

Apparently not. Although there's no indication, the domains are not renewed yet. You now have a bunch of money uselessly sitting in your account and you have to renew the names again. Here's a transcript from a conversation I just had:

Client Care Representative: Hello, Welcome to Registerfly LIVE CHAT, This is Client Support Representative Andrew, How may I Help you?
jamestrotta: I renewed several domains through paypal, but they now show up as expired and the paypal funds are just sitting in my account
Client Care Representative: Now try to renew again the funds in your account will be used for that
jamestrotta: I don't see the renew option
Client Care Representative: On the top of the page you will see the tab Domain Names
Client Care Representative: Under that Renew domain option is there
jamestrotta: They only show up as expired when I try to change DNS. Under the actual domain name profile it said active. I see what you're talking about
Client Care Representative: The domains are not renewed yet
Client Care Representative: You have just added funds in your account
Client Care Representative: Now you will have to use the funds to renew it
jamestrotta: I realize that now. I need to know why they weren't renewed when I put them in my cart and went through the paypal process.
jamestrotta: I even put a note on the paypal transaction which domains were being paid for
Client Care Representative: generate a ticket our second level support will renew the domains for you
jamestrotta: I would like to know why they weren't renewed wen I had the renewals in my cart and checked out through pay pal. I need to know that registerfly is reliable
Client Care Representative: When you do the transaction with paypal money is added to your account
Client Care Representative: then you have to use the money to renew the domains by doing the transaction again
jamestrotta: Why have the shopping cart in the first place? Normally when you put something in the shopping cart and pay for it you're finished.
jamestrotta: Why wasn't I warned that I ahd to do it again?
Client Care Representative: When you use credit card transaction will be done instantly but with paypal you will have to process it again
jamestrotta: And why wasn't I warned about that. On other sites you don't have to do the transaction again when using pay pal
Client Care Representative: Sorry but at our site when you use paypal you will have to do the transaction again

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