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PayPal customer service is scary

I make and accept numerous payments through PayPal and quite a few web hosts are beginning to accept PayPal. One day all the subscriptions I'm paying were cancelled (not by me). I immediately knew it was a PayPal glitch and I contacted support.

The responses I've been getting (and it takes about 10 days to get a response) are scary. First they wanted me to fill out a fraud claim (since someone else must have entered my account and cancelled my subscriptions) but how can I make a claim? I didn't lose any money. Besides I don't believe anyone else did access my account.

I wrote them back explining that they've not addressed my problem. I just got another response that has nothing to do with me - instructions on how to cancel a subscription. The problem with companies like PayPal and Ebay (with no phone support) is that there's no accountability. I can't call anyone to get answers or explain how incompetent the support staff is. All I can do is continue emailing people who have no idea (or no inclination) to help me or even to address the actual problem.

Now I have to make other arrangements with my web hosts and people I advertise with.