I recently noticed one of my sites down. I checked the web hosting situation and everything was fine. I logged in to registerfly.com and saw the domain was good until 2010 (which is what I paid for by the way). But I couldn't set my nameserver - I got an error message that the domain had expired. That explained why my nameserver info went AWOL. When I did a whois lookup, I saw that the domain had expired yesterday.
Somehow, Registerfly didn't update my domain's renewal date or there was some other problem related to their not supplying ICANN with the domain information. I'm not here to summarize the myriad news articles on the topic. I'm here to help you if you need to quickly move domains away from registerfly.com
First, do a whois lookup. If your registrar is listed as Enom, keep reading. If your registrar is listed as registerfly than I don't know how to help you (I still have 21 domains with them).
If Enom is your regisistrar, call Enom. On enomcentral.com, it says their support phone is:
425.274.4500, Opt #3. The option for expired domains (my domain had already expired so I picked option 1).
Then enom sends you an email with the steps you have to take. You set up an enomcentral account - free. You send them your account username. You send them a pic of your license or other photo ID (if you're not American you may need a passport - I just needed my license) + a screenshot of your registerfly account so they know you own the domain + names of domains you want in your Enom account + the account name on enomcentral.
Once I did that I had to wait a while. However I was able to renew my domain (9.74/year) and get my site back online once it was set up in Enom Central.
If you're curious, I did try to renew with registerfly first. Not exactly renew since I had already paid for another 3 years, but anyway I called support. I'm not sure if they have shut down or what, but I was on hold for 3 or 4 hours. Then I hung up and tried going through Enom. This no phone support issue makes me very nervous about being able to work with my 21 domains still registered with registerfly.com.
If you try to renew through registerfly, and you're still on Enom's system, you would have to approve a transfer. I don't think you want to move away from Enom at this point. Registerfly is in trouble with ICANN and a 4 hour wait for phone support without talking to anyone is pretty bad.
If you still have domains with registerfly, good luck. And wish me luck too! Hopefully this blog entry helps you sort out any issues you have with being unable to renew names through registerfly.
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