I recently noticed one of my sites down. I checked the web hosting situation and everything was fine. I logged in to registerfly.com and saw the domain was good until 2010 (which is what I paid for by the way). But I couldn't set my nameserver - I got an error message that the domain had expired. That explained why my nameserver info went AWOL. When I did a whois lookup, I saw that the domain had expired yesterday.
Somehow, Registerfly didn't update my domain's renewal date or there was some other problem related to their not supplying ICANN with the domain information. I'm not here to summarize the myriad news articles on the topic. I'm here to help you if you need to quickly move domains away from registerfly.com
First, do a whois lookup. If your registrar is listed as Enom, keep reading. If your registrar is listed as registerfly than I don't know how to help you (I still have 21 domains with them).
If Enom is your regisistrar, call Enom. On enomcentral.com, it says their support phone is:
425.274.4500, Opt #3. The option for expired domains (my domain had already expired so I picked option 1).
Then enom sends you an email with the steps you have to take. You set up an enomcentral account - free. You send them your account username. You send them a pic of your license or other photo ID (if you're not American you may need a passport - I just needed my license) + a screenshot of your registerfly account so they know you own the domain + names of domains you want in your Enom account + the account name on enomcentral.
Once I did that I had to wait a while. However I was able to renew my domain (9.74/year) and get my site back online once it was set up in Enom Central.
If you're curious, I did try to renew with registerfly first. Not exactly renew since I had already paid for another 3 years, but anyway I called support. I'm not sure if they have shut down or what, but I was on hold for 3 or 4 hours. Then I hung up and tried going through Enom. This no phone support issue makes me very nervous about being able to work with my 21 domains still registered with registerfly.com.
If you try to renew through registerfly, and you're still on Enom's system, you would have to approve a transfer. I don't think you want to move away from Enom at this point. Registerfly is in trouble with ICANN and a 4 hour wait for phone support without talking to anyone is pretty bad.
If you still have domains with registerfly, good luck. And wish me luck too! Hopefully this blog entry helps you sort out any issues you have with being unable to renew names through registerfly.
It seems like I spend all my energy on registerfly.com these days.
Yesterday after a 20 minut hold I got someone on the phone who was able to renew 4 of the 5 domains I needed to renew. Because Registerfly is what it is, the customer service rep said the 5th domain had to be renewed over the phone the next day (today).
It seemed pretty stupid, but I expect nothing more from these guys. I'm on hold with them now. This is the second time I've called today because Registerfly must have learned customer service skills from America's Immigratio & Naturalization Service. They both hang up on you after you've been holding a long time.
Normally I'd try some other time, but since I can only renew last second (I had to wait until the domain was about to expire), my site will go down if I don't get through today.
Hmmm. Just got hung up on a second time. Just take my advice and never use registerfly.com for anything. Next to US Immigration, no organization has ever screwed me over as much as Registerfly has been and is doing.
You may be tired of hearing me complain about Registerfly, but it's hard to stop. I'm calling from Korea to try to renew my domain names because everytime I try to renew online I get an email that my transfer request has been cancelled.
Anyway, I've been on hold for 15 minutes so far...
I tried transferring a bunch of domains to domainsite.com, but somehow the transfer never went through. It was weird because the domainsite.com site said the losing registrar was ENOM when it should have said Registerfly. Now the domains expire so soon that I have to renew with Registerfly.
Addition: If I renew now, it will take 5 days and my site will be down for a couple of days. The only way to avoid downtime is to call in my renewal request 24 hours before the domain expires. In that case, the renewal process won't take 5 days so my site won't go down. What kind of craziness is this?
Some of you may recall Registerfly.com billing me three times for the same transaction. More billing trouble today. I renew two domain names that didn't transfer in time (they can't be transfered when they're going to expire in a couple of days). The renewals fail. My credit card is charged. Here we go again.
I call up and they put the funds in my account and tell me to renew the domains in two hours, using the funds from my account. I try, but the renewals fail again. I try again. Nothing.
I'm trying to transfer all my names out of there. I had been going to Godaddy, but everytime I try to pay online with my credit card, there's some error and I have to call in my order. Other people have problems with Godaddy too. This has gotten very annoying. Now I'm using Domainsite.com and they are cheaper, there online order form works, and email support is very fast.
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